Delhi, West Delhi
We are looking for a Customer Support Executive/Supervisor plays a critical role in providing an interface between customers and the company. CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant
We expect you to be an analytical and logical thinker with excellent communication skills, (both in Hindi & English) written and spoken. This role will be very dynamic, so the person should be versatile and adapt to any given situation.
Roles & Responsibilities
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Manage large amounts of incoming calls/outgoing calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Resolves product or service problems by clarifying the customer's online complaints determining the cause of the problem;
• Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Good communications skills
• Ability to listen and active problem-solving skills
|Experience||1 - 20 Years|
|Salary||2 Lac 25 Thousand To 3 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Other Bachelor Degree|
|Key Skills||Customer Care Executive Customer Care Manager|